Our Avantgarde Responsible Gaming Promise

Why Responsible Gaming Matters to Us

We understand that online gaming can be exciting, but we also know that it must be enjoyed responsibly. That's why Avantgarde Casino has built its platform around fairness, transparency, and player wellbeing. Our licensing under the Government of Curaçao requires us to follow strict operational standards, and we go beyond the minimum requirements by offering practical tools that let you set your own boundaries. We want you to enjoy our 976+ games, live dealer tables, and jackpot titles knowing that we've put safeguards in place to support healthy play.

We recognise that gambling isn't suitable for everyone, and it should never be viewed as a way to solve financial problems or escape personal difficulties. If gaming stops being fun for you, we encourage you to pause and use the tools described below, or reach out to our support team directly.

Age Verification and Account Protection

Avantgarde Casino only accepts players who are of legal gambling age in their jurisdiction, which is typically 18 years or older. We verify identity documents as part of our standard account checks, and we require proof of age, address, and payment method ownership before processing withdrawal requests. This verification process, which we ask you to complete within 30 days of a cashout request, helps us confirm that only eligible adults are using our services and that funds are being paid to the rightful account holder.

We also encourage all our players to keep their login credentials private, use strong passwords, and never share account access with friends or family members, including minors. Protecting your account is a shared responsibility, and we're here to help if you ever suspect unauthorized access.

Tools We Offer to Help You Stay in Control

Deposit Limits

Our minimum deposit starts at EUR 5–10 depending on the method you choose, with maximum limits ranging from EUR 200 to EUR 1,000. We've structured these tiers so you can select an amount that fits comfortably within your personal budget. If you'd like to set a lower personal deposit limit than our standard maximums, our support team can help you configure this on your account.

Wagering Transparency

We clearly display wagering requirements on all our Avantgarde bonus offers. For example, our 400% welcome bonus up to EUR 6,000 carries a 35x wagering requirement on deposit plus bonus, with a maximum cashout of 10x your deposit. Our cashback offers require just 1x wagering, and our free chip promotions range from 20x to 60x wagering with a 50-credit maximum withdrawal. We publish these terms upfront so you always know what's expected before you opt in.

Withdrawal Limits

To promote steady, mindful play, we cap withdrawals at 1,500 credits per request and 10,000 credits per month (progressive jackpots excluded). For deposits of 249 credits or less, the maximum withdrawal is capped at 10 times the deposit amount, and all deposits must be wagered at least once before a cashout can be processed. We believe these structured limits help prevent impulsive, large-scale withdrawals and encourage a more measured approach to your bankroll.

Time-Out and Self-Exclusion Options

If you feel you need a break, Avantgarde Casino offers temporary time-out periods as well as longer self-exclusion arrangements. During a time-out, your account access is paused for a period you choose, giving you space to step back from play. For those who need a more permanent solution, we can arrange self-exclusion, during which you will not be able to log in, receive marketing communications, or access your account until the exclusion period ends. Simply contact our support team to activate either option.

Recognising the Signs of Problem Gambling

We encourage all our players to periodically reflect on their gaming habits. Some signs that play may be becoming problematic include:

• Spending more money or time than originally planned
• Chasing losses with bigger bets
• Neglecting work, relationships, or responsibilities because of gaming
• Feeling anxious, irritable, or preoccupied when not playing
• Borrowing money or using funds meant for essentials to gamble

If any of these resonate with you, we strongly recommend reaching out to our team or an independent support organization for guidance.

External Support Organizations

While we at Avantgarde Casino provide internal tools, we also recommend independent, third-party organizations that specialize in gambling support:

• GamCare – free advice and support for anyone affected by problem gambling
• Gamblers Anonymous – peer support groups for individuals seeking to stop gambling
• BeGambleAware – information, advice, and free support tools
• Gambling Therapy – online support in multiple languages

These organizations operate independently of Avantgarde Casino and can offer confidential guidance regardless of where you play.

Our Customer Support Team

Our team at Avantgarde Casino is available around the clock to answer questions about deposit limits, self-exclusion, or general account concerns. We want you to feel comfortable reaching out anytime you need assistance.

• Live Chat: Available 24/7 directly on our website
• Email: support@Avantgarde Casino.com
• Document Support: documents@Avantgarde Casino.email
• Phone (France): +33 1 789 00368
• Phone (Spain): +34 91 290 1420
• International Phone: +1 718 732 0154

Should you have a formal complaint, we ask that you submit it in writing within 5 days so our team can review and respond promptly.

Setting Personal Limits: A Quick Guide

We recommend following these simple steps if you'd like to establish healthier gaming boundaries with us. Before you begin, make sure you have completed your Avantgarde login so our team can locate your account quickly:

1. Contact our support team via live chat or email
2. Request a deposit limit, time-out, or self-exclusion adjustment
3. Specify the duration or amount you'd like applied
4. Receive confirmation once the change is active on your account
5. Reach out again anytime if you'd like to modify or extend your settings